Questions About the Most
Popular Market Features

Scarvion's chat widget deploys SCar™ AI Agent directly on your store. Instead of a visitor browsing alone, the AI proactively engages them — asking what they're looking for, making product recommendations, answering questions and guiding them to checkout. This turns passive visitors into active buyers. Average ecommerce stores using Scarvion's AI chat widget see up to 3× more conversions compared to stores without live chat.

Yes — in real time. SCar™ AI Agent is trained on your full product catalog, pricing and inventory. When a customer describes what they need ("I'm looking for a gift for my mum under $50"), the AI recommends specific products with descriptions and links to product pages — just like a skilled human sales assistant would. Recommendations update based on inventory and product availability automatically.

Adding the widget takes under 2 minutes. Scarvion provides a lightweight JavaScript snippet — paste it into your store's theme (Shopify, WooCommerce, Webflow, or any platform) and the widget goes live instantly. No developer needed. Your Scarvion onboarding team also handles this during your free setup session — included with every account.

Fully customizable. You control the widget's colors, greeting message, AI persona name, avatar and conversation tone. Whether your brand is luxury, casual or technical — SCar™ AI Agent adapts its voice to match. You can also configure the AI's knowledge base, the products it highlights and when it proactively engages visitors (e.g., after 30 seconds on a product page or when they show exit intent).

SCar™ AI Voice & Conversation Agent is an AI employee that handles real phone calls — both inbound and outbound — in natural spoken language. It answers customer questions about products, processes, orders and returns. It qualifies leads, books consultations and collects information just like a human sales or support rep. Unlike a phone tree or IVR, it holds natural conversations and understands intent — responding intelligently in real time.

Yes — 24/7, zero wait time. Every inbound call is answered instantly by SCar™ AI Agent. It identifies the customer, pulls their order history from your CRM and handles the request — whether that's tracking an order, processing a return request, answering a product question or escalating to a human agent when needed. The AI never puts customers on hold and handles unlimited calls simultaneously.

Yes. Scarvion can trigger outbound voice calls automatically — for example, calling a high-value lead who hasn't responded to email and SMS follow-ups, or calling customers who submitted a high-value cart abandonment. The AI conducts the conversation, qualifies interest, answers questions and books the next step. Outbound calls can be triggered by CRM events, automation workflows or manually.

Web AI Voice is a voice chatbot embedded directly on your website — visitors click a button and speak to SCar™ AI Agent through their browser, no phone call required. It's ideal for on-site product assistance, checkout help and support. Phone Calls is for traditional inbound and outbound telephony. Both are included in Scarvion and share the same AI knowledge base and CRM data.

SCar™ AI Chatbot acts as a full-time AI commerce employee for your store. It handles: product recommendations and discovery, order status inquiries, returns and refund requests, shipping questions, size and specification guidance, upsell and cross-sell suggestions, abandoned cart follow-ups, customer support and post-purchase check-ins. It operates across all 9 channels simultaneously and responds in under 1 second — every time.

Yes. Scarvion connects directly to your Shopify, WooCommerce or custom store via API. Your full product catalog — names, descriptions, pricing, variants, stock levels and FAQs — becomes the AI's knowledge base. The chatbot answers product-specific questions accurately, recommends the right variants and updates in real time as your inventory changes. No manual training data entry required.

Yes. SCar™ AI Agent is trained on your return policy and support procedures. It walks customers through the returns process, collects the required information and creates a support ticket or initiates the return — all automatically. For complex complaints or escalation-required situations, the AI intelligently transfers the conversation to a human agent with the full context preserved so customers never have to repeat themselves.

When a customer is viewing or purchasing a product, SCar™ AI Agent intelligently suggests complementary products or upgrades — based on what other customers bought together, the customer's purchase history and current promotions. These suggestions feel natural inside the conversation rather than intrusive popups. This is one of the most effective ways to increase average order value without any manual effort.

Scarvion CRM builds a 360° customer profile for every shopper — automatically. It captures every conversation across all 9 channels, purchase history from your store, browsing behavior, campaign engagement and support interactions in one unified record. SCar™ AI Agent uses this data in real time to personalize every interaction — making each customer feel known and valued, which drives repeat purchases and long-term loyalty.

Yes — real-time, bidirectional sync. Connect your Shopify or WooCommerce store and every new customer, order, cart abandonment and product interaction flows into Scarvion CRM automatically. Customer profiles update in real time as new orders arrive. CRM data is instantly available to SCar™ AI Agent so it can reference a customer's last order, abandoned cart or browsing history inside any conversation.

Yes. Scarvion's smart segmentation lets you group customers by any combination of criteria — purchase frequency, average order value, last purchase date, product category preference, location, channel preference and more. These segments power targeted Email, SMS and WhatsApp campaigns that reach the right customer with the right offer at the right time — driving repeat purchases and increasing customer lifetime value.

Yes. Scarvion includes a visual sales pipeline so you can track leads and high-value customers through custom stages — from first contact to loyal repeat buyer. SCar™ AI Agent automatically moves contacts through pipeline stages based on their behavior. You get a real-time view of your revenue pipeline, deal values and conversion rates — all in one dashboard.

Scarvion automates your entire customer lifecycle. Key ecommerce automations include: abandoned cart recovery (SMS + Email + WhatsApp sequence), post-purchase follow-ups (order confirmation, shipping update, delivery, review request), win-back campaigns for dormant customers, upsell sequences after a purchase, birthday and anniversary offers, VIP customer campaigns and low-stock urgency alerts. All triggered automatically by customer behavior — zero manual setup after initial configuration.

When a shopper abandons their cart, Scarvion detects the event instantly via your Shopify or WooCommerce integration. It then launches a multi-channel recovery sequence: SMS message within 5 minutes → personalized Email with the cart details at 1 hour → WhatsApp follow-up at 24 hours → final reminder with a discount offer at 48 hours. If the customer replies at any point, SCar™ AI Agent handles the conversation and completes the sale. The sequence stops the moment they convert.

Yes. Scarvion's visual workflow builder lets you create custom customer journeys for any segment or trigger. For example: a first-time buyer journey (welcome email → product tips → review request → upsell), a VIP journey (early access campaigns → exclusive offers → loyalty rewards), or a dormant customer journey (win-back sequence triggered after 60 days of inactivity). No coding — built through a visual drag-and-drop interface.

Yes — automatically. After a purchase is delivered (detected via order status or a set delay), Scarvion sends a personalized review request via Email, SMS or WhatsApp — whichever channel the customer prefers. The message thanks the customer by name, references the specific product they bought and includes a direct link to leave a review. Happy customers can reply to the message — SCar™ AI Agent handles the conversation and encourages them to share their experience.

Standard email tools send batch campaigns — the same message to a list. Scarvion's AI marketing automation is fundamentally different: SCar™ AI Agent personalizes every message using real-time CRM data (what each customer bought, browsed, responded to), sends across multiple channels simultaneously (Email + SMS + WhatsApp), and then responds to replies as a live AI agent. Campaigns become two-way conversations that close sales — not just broadcasts that get ignored.